Products purchased from may be returned for credit or exchange within 14 days of dispatch date. For hygienic reasons, earrings can not be returned. Vermeer Studio does not issue refunds for change of mind or incorrect purchases. 

All returns are subject to the following conditions: 
  • Item/s are in original and saleable condition   
  • Original packaging is still in place and attached
  • Item/s were not purchased on sale or at a discount   
  • Return is within 14 days of dispatch date   
  • Item/s have been purchased from
Any item/s that do not meet these conditions will not be valid for any return and will be returned to sender at the customers’ expense. 

You will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable and Vermeer Studio does not cover the cost of return shipping.


Store credit will be issued upon receipt of your returned item, excluding any shipping costs or additional charges including customs, duties or sales taxes. All exchanges are subject to stock availability, if an item is no longer available you will be notified via email.


If you have received a faulty or damaged item please contact us with your order number, images showing the fault and a small description.

Item(s) are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items damaged as a result of normal wear and tear, incorrect use or incorrectly cared for, are not considered to be faulty or damaged. 

Faulty or damaged items will need to be returned in an otherwise original condition. Once we have received the item we will assess the fault and reserve the right to repair or replace. If the item is no longer in stock, you have the option of exchange, credit or refund.